At Figo's, we want you to shop with confidence. If you are not fully satisfied with your order, we offer returns and exchanges under the following conditions:
Return & Exchange Period
Returns and exchanges are accepted within 3 days from the delivery date.
Conditions
To be eligible for a return or exchange, items must be:
Unused and unworn
In original condition
With original packaging and tags attached
Non-Returnable Items
The following items cannot be returned or exchanged:
Used or damaged items after delivery
Customized or personalized products
Sale or discounted items
Items without original packaging or tags
Shipping Fees
Customers are responsible for return and exchange shipping fees unless the item received was damaged or incorrect.
Original shipping fees are non-refundable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
Contact Us
For any return or exchange request, please fill out the Contact Form available on our website.
Please include your order number and reason for the request.